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Shipping & Handling

Thank You for Your Order!

We ship the majority of our online orders within 7 to 10 business days or earlier from the date your order is received. Depending on your shipping option, most orders shipped by Ground to addresses within the continental United States are generally received by our customers within 10 business days from shipment. Though the website is set to indicate stock status, if Archie The Therapy Dog Store is out of stock on any item you order, you'll be notified by email within 72-hours of placing your order.

Shipping & Handling
Your merchandise order will ship before or within 7 to 10 business days from our distribution center in Camarillo, CA.

UPS Shipping: With these selections, in-stock merchandise will ship with a UPS delivery guarantee. Shipping charges are calculated based on real-time UPS rates. Saturday and Sunday are not recognized as business days according to UPS guidelines. Hawaii and Alaska orders:
Customers ordering from these locations must choose to have their order shipped 2nd Day Air or Next Day Air. We ship USA only. We do not ship International.

RETURN POLICY
We want you to be completely satisfied with the products you purchase from ArchieTheTherapyDog.com. You can depend on our cooperation and assistance if for some reason you wish to return your purchase. Please follow the guidelines below for your return. 

Please fill out the form on the Return page at: https://store.archiethetherapydog.com/index.php?route=account/return/insert

After return request has been processed you will receive an email from us.

ArchieTheTherapyDog.com will accept merchandise return / exchange under the following conditions:

Product may be returned in method of your choice at your expense. We recommend insuring the package and using a service that can provide tracking information to ensure successful delivery. We are not responsible for lost returns.

At your request, we will issue a prepaid shipping label. The return shipping fees will be deducted from the amount of your return (shipping fee will be quoted over the phone when requesting the return authorization). If we determine at our sole discretion that the merchandise you return is not eligible for return or exchange, you authorize us to charge the return shipping charges to your original payment source.

*If you are returning manufacturer defective merchandise, we will pay the cost of return shipping only if you use the postage prepaid return label. Standard shipping rates apply on the reshipment of an exchanged item.

*The original shipping cost will not be included upon returning your item.
*Please note the return authorization number on the outside of the shipping package to expedite processing of your return/exchange.

*All returned merchandise is subject to quality inspection. We will not accept worn/damaged merchandise for exchange or refund. If items are returned in unacceptable condition, they will be returned back to you at your expense.

*NO RETURNS / EXCHANGES AFTER 30 DAYS OF RECEIPT OF MERCHANDISE.

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